Lengthy story small, I'm again at square just one following possessing contact with them no under eight instances and equally as A lot of people, all of whom are shocked and perplexed about the problems. My newest Call Megyn, supposedly has me scheduled for an inspection November 3 concerning 10 and three. Inspections are only scheduled on Mondays and Thursdays. This will probably be in vain, as I have read through too many customer complaints in regards to the inspection currently being a farce and so they often deny warranty coverage and the business of Empire is not going to do it by themselves outside of warranty.
They Slice the new carpet out in my driveway and brought it in piece by piece, space by room. As I just experienced my partitions painted, I went upstairs soon after numerous hours and reported to your guide dude, what occur to my freshly painted partitions. His reaction was oh that was there. I reported no it wasn’t as you can tour my household and see all walls had been freshly painted without marks. He apologized and then despatched his exercise to his van to acquire some thing to clean my partitions. Nicely my walls went from the product to pink coloring because the chemical striped the paint. He then apologized again and reported I’m sorry are you presently proud of the carpet task and I mentioned to him no and my husband signed our agreement UNDER PROTEST. These laborers are outside the house people who usually are not professional and may be screened right before coming into customers homes.
You may e mail your fears and phone data to customersupport@ empire-today.com, and we’ll forward your concept to our Human Assets Section.
June 19, 2018 at nine:04 am I have talked to a number of customer service individuals that all convey to me a person will connect with me back again but not one person at any time does? Previous week Empire known as me to tell me that they might be out Monday June 18 th to put in our carpet, On Sunday an individual named Tony known as me and claimed ended up they setting up carpet on Monday or laying it down. I reported it was a place rug he questioned if I understood the dimensions. I said your salesman measured it, Tony reported the size were not around the buy.He would contact the salesman Carmelo for getting them but when it desired binding it couldn t be finished the next day. I stated all this was offered to Carmelo and you don t know any of it the day prior to your suppose to return out. I am 80 decades old and my spouse And that i moved all we could in our Bed room mainly because they have been popping out the following day.
Sigh. I chalk that as much as my fault, Possibly I shouldn't have remaining it on the floor, and I'm able to devote an hour or so or two prying it out, scraping it down, and replacing it with an additional. Installation begins and is also completed really swiftly. I am asked to carry out a walk-by, and all looks perfectly ample, but I am no carpet expert.
We’re happy to hear that you have been contacted. We’ll keep on to follow up along with you till your installation is concluded.
June twenty five, 2018 at seven:28 am There’s an personnel Tony Butterfield, who was inside the Philadelphia market place and has considering the fact that transferred to the San Diego market, who’s instructing income reps an unethical means to gather the self gen reward as sort of a means within the rules. If one worker Is that this unethical makes one surprise how he can be honest and provides a customer the ideal rate instead of functioning a scam on empire today reviews nj them although within the phone with the income rep coaching him/her together.
All they might do was lay the broken carpet around the area to protect my Animals from harm. So the subsequent early morning I referred to as to find out when they were being coming. I was explained to to phone back in about thirty mins Because the installers weren't all assigned still. I named back an hr later and no-one could give me any details in any way. Last but not least I got keep of someone who claimed they known as me to say my carpet wasn't out there until Aug fourteen. Initial no one known as me and when I hadnt termed I'd nevertheless be sitting down right here ready.
We all know your time and effort is valuable, and we regret to hear you have been inconvenience by a missed appointment. Make sure you e mail us at customersupport@ empire-today.com using your worries together with the street deal with of your respective scheduled appointment. We anticipate creating factors rights for you personally.
We all know delays are aggravating, and we sincerely apologize for the inconvenienced that this has brought on. We’ll be following up with you shortly to even more examine the completion of your installation.
November 29, 2017, The Call states they are going to put in the laminate flooring in my dining place lounge and tiny closet in the lounge and In case the floors will need leveling that was also A part of my agreement. See connected agreement 14 pages. The closet wasn't completed I had been explained to via the installer I remaining the things for the closet both you and your spouse can do this. The installer confirmed up at 830am by himself at 930am he identified as another person and started cursing and getting upset.
12/six/2017 Wednesday Been given return connect with I used to be explained to via the rep Justin that he's waiting on my paperwork to be reviewed and he hasn’t gotten it again, I questioned When the Section was in exactly the same constructing he claimed yes, so I explained you could’t go above and possess them pull it and care for it, he tells me I'm not the only real customer in Philly and must hold out I explained While using the exact challenge he stuttered I instructed him that was not suitable and I need my revenue credit history back he tells me with the Mindset “Effectively that’s not heading to occur†I stated I will notify my lawyer and consider u to smalls declare court docket.
June 13, 2018 at 7:fifty five pm Ryan by no means solutions his phone or phone you again till you simply call his boss and he usually defends him sayiong that he's working in the warehouse, nicely I suppose they dont have phones during the warehouse. soon after acquiring the restoration co occur out drying the floors for four additional times, Ryan called me again and scheduled A further instaltion day when they arrived they checked the ground all over again and said it absolutely was however not dry nonetheless and explained to my son that the carpet which the sub ground would wish to be eliminated as well as carpet which was insallled months back and my cabinet that my refrigator is following far too needs taken down, Si I identified as my coverage agent and he despatched An additional restoration to come out and Verify and he foind a 4 in by six inch bit of wood that was however soaked and so he callled Ryan plus they talked and Ryan explained it was ok to setup the ground. NOW it's been six weeks that my carpet was installed so I've my carpet protected with sheets and blankets Therefore the debree from your kitchen area ground within the glue and Grime in the raw ground on my new carpet so my home appears insane and my frig is in the course of the ground in my kitchen area, So For the reason that new restoration gentleman known as me and explained to me Ryan mentioned it had been Okay I took a months getaway to receive my flooring imstalled and get my home alongside one another, I termed Ryan all 7 days with no reaction yet again right up until I called his manager all over again and he claimed We nevertheless cant install your floor it has to be 100% dry , In the meantime the restoration guy felt that I desired carpet in my basement because he felt It might be safer , SO When I lastly received maintain of Ryan He mentioned he would come out himself and Examine the kitchen area humidity and Check out my sport home For brand spanking new carpeting and he advised me which i would need to go ahead and take previous carpet within the gameroom my self.
We’re sorry to listen to that your floor is wanting mend, and we’d prefer to additional assist you. You should email your problems and account info to customersupport@ empire-today.com, and mention Headquarters in the subject line so we could comply with up with you ASAP.