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I’m undecided wherever to start with how let down I'm with Empire Today’s lack of reaction on my installation.
– Installation working day begun with issues. In accordance with the installer, the gross sales rep should have inspected additional instead of directed me to remove the ceramic tile (at a cost of $five hundred to me rental tools and labor). Getting rid of it created the floor uneven and new subfloor would wish being set up to stage it. Two hours was wasted within a back and forth involving the installer, me as well as the dispatch manager…who initially made an effort to have me shell out and additional $900 to aid correct the mistake in the gross sales rep.
August fifteen, 2018 at 12:09 pm Fantastic early morning. I'm composing to complain about a botch tile task that I had accomplished on my two bogs in April 2018. The job took approximately three times, the contractor took all of the solution that I assumed I obtained and my commode was changed incorrectly. To generate issues even worse I found in June 2018 that my grout was cracking in my Bed room tub– thought not too much over it until finally July 2018 After i discovered significant bit of gout was cracked in my major lavatory and the opposite bathroom, not to mention the floor was unleveled. It took me three months to secure a seller out ( right after many attempts only being told he was on vacation). When he came he claimed that the floor was unleveled Which numerous of your tiles would need being removed and changed as a way to repair.
Thanks for bringing your issues to our notice. We apologize for The shortage of stick to up that you choose to’ve been given, and we’d like to be aware of a lot more.
September 26, 2017 at 3:seventeen pm I used to be supposed to receive a carpet set up today. After closing my retail organization for two days and employing folks to maneuver machines, the installers demonstrate up with the wrong dimension carpet. Apparently my salesman manufactured a mistake While using the measurements. Faults materialize. I get it. But very good firms are those that make it correct. Immediately after expecting three hrs to get the major installation man (Mike Daleo) on the phone, I was fulfilled that has a undesirable Perspective. He advised me that stuff takes place, and we could take a look at compensation once they put in the reordered carpet. I reported, no, that needs to be mentioned now.
Can a person, such as the CEO ideally, get again to me to discuss this make a difference ASAP. Public relations is big empire carpets promo code to an organization & whoever handles it should be aware about how your customer service or employees handle your business’s phone calls & techniques! Thank you upfront for reading this criticism………..
Please contact us at customersupport@ empire-today.com with both of those your Call and purchase info. We sit up for hearing from you.
We all know your time and effort is efficacious, and we regret to listen to that you simply have been inconvenience by a skipped appointment. You should electronic mail us at customersupport@ empire-today.com with the fears along with the Road tackle of the scheduled appointment. We sit up for creating things legal rights for you personally.
We apologize for the expertise, and they are dissatisfied to understand that your considerations haven't been dealt with. We’ll be in contact along with you shortly to even more discuss your concerns.
Exactly the same way I function I want them to operate. Anything is just not intending to work. I need resolution. 8/15 time is on the essence. I've emailed customer service, spoke to manager. I need help and new crew out tomorrow. Empire has my cash but I haven't got an put in flooring!
We assure you that we take issues such as these really seriously, and we'd choose to abide by up along with you and even further address your worries. You should email your considerations coupled with your account information and facts to [email protected]. We stay up for hearing from you.
March 26, 2018 at nine:05 pm I am repeat customer at Empire and have never experienced a difficulty even so, won't ever do enterprise with them yet again. Ordered carpeting for two bedrooms to include closets. Found out on working day of installation, rooms have been calculated incorrectly (income Rep Mike Kline) so installer does not have plenty of carpeting to complete The work. I phoned customer service and spoke to a rep who explained to me I would have to look ahead to a connect with back again in the following 24 company several hours. I asked for a supervisor which right after quarter-hour he located in Texas (Valerie) even though she was practical, she certain me that somebody in the community (Northlake) office would contact. I did get a get in touch with from Randy, who designed arrangements to possess the carpet for that two nd place as well as carpet for the closet within the home that they had completed, set up the following day. In fact a similar installer agreed to return to set up it.
At 12:thirty when he didn’t phone I identified as him. He claimed that he had sent an e-mail and was waiting to an electronic mail back again. It really is three:fifteen. I’ve called and no-one will answer the phone. As well as my carpet hasn't been set up. I termed and spoke with Megan she was pretty great. She scheduled me for Tuesday Oct tenth. At six:13am obtained a phone stating an installer for Empire would arrive at my dwelling. At 9:00 no person had arrived so I started off calling. 1st phone – another person will get in touch with you back. 2nd contact – (45 mins later) somebody will contact you back. Third contact, I bought exactly the same response. Then at ten:45 the installer termed and mentioned they we not coming. He requested if they may reschedule for following Monday. I said no and hung up. Service is awful, disconnected, and unreliable. I'm currently wanting for somebody to install carpet in my residence.